1. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right.
Reporting Period: You must report damaged or incorrect items within 72 hours of delivery.
Evidence: To expedite the process, please include your order number and a clear photo of the damage or the incorrect item in your email.
2. Non-Returnable Items & Limitations
Certain types of items cannot be returned. Please review the following exceptions:
All services purchased through our ecommerce page follow that services terms and its refund policy.
4. Refunds
Once we’ve received and inspected your return, we will notify you if the refund was approved or not.
Approval: If approved, you’ll be automatically refunded on your original payment method within 5 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.
5. Contact Information
For any questions regarding returns or to start a return process, please contact us at:
Email: frisco@mybricklab.com
Return Address: Contact us to receive return address
